Key Terms for Flower Deliveries in North Ockendon

Online Flower Delivery Terms & Conditions | Florist North Ockendon

Introduction

These Terms & Conditions apply to all orders made with Florist North Ockendon for flower delivery services via our e-commerce platform. Customers are advised to read these Terms & Conditions thoroughly before placing an order. By accessing, browsing, or using our website located in North Ockendon, you indicate your acceptance of these Terms & Conditions. These Terms apply to customers throughout North Ockendon and the surrounding areas for all online flower delivery orders and associated products.

Order Process

To place an order for flower delivery in North Ockendon, customers must complete the online order process via our website. When ordering, you agree to provide accurate, current, and complete information, including the recipient's name, address, and delivery date. Orders are subject to acceptance and availability. Upon successful submission, you will receive an order confirmation on the screen and via your chosen communication channel (such as a confirmation message within your customer account).

Florist North Ockendon reserves the right to refuse or cancel any order at any time for reasons including, but not limited to: unavailability of certain flowers, inability to meet delivery requirements, or concerns over payment authenticity. If an order cannot be fulfilled, you will be notified, and a full refund will be processed where payment has been taken.

Product Availability and Substitution

All flowers and arrangements are subject to availability. While we endeavour to deliver products as displayed, seasonal factors and supply limitations may require substitutions. In such cases, we will substitute with flowers of equal or greater value, maintaining the style, theme, and colour scheme of the chosen arrangement as closely as possible. If a significant change is necessary, we will attempt to contact you for agreement before dispatch.

Flower Delivery Policy

Our delivery service covers North Ockendon and surrounding areas. Delivery dates and times are requested at the point of order but are subject to confirmation. While we strive to deliver flowers on the specified date, delivery times are not guaranteed and may depend on factors beyond our control, such as traffic, weather, and accurate recipient details.

It is your responsibility to ensure someone is available to receive the delivery. Where possible, if the recipient is unavailable, we may leave the flowers securely with a neighbour or in a safe location and notify you accordingly. If delivery is not possible, redelivery may be attempted at our discretion. Additional charges may apply for repeated delivery attempts.

Prices and Payment

All prices listed on our website are in Pounds Sterling (£) and include any applicable VAT. Prices exclude delivery charges unless otherwise stated. The total price, including delivery and any optional extras, will be displayed prior to checkout. Payment must be made in full at the time of order using the methods provided (e.g., debit card, credit card, or other online payment gateways as available).

Your order will not be processed or delivered until full payment has been received and cleared. We reserve the right to modify pricing at any time without notice; however, orders already placed are not affected by such changes.

Cancellations and Amendments

If you wish to cancel or amend your flower delivery order, please do so as soon as possible. Cancellations or amendments requested at least 24 hours before the scheduled delivery date may be accepted at our discretion. Due to the perishable nature of flowers, cancellations requested after your order has been prepared or dispatched are not eligible for refund.

To amend the delivery address, recipient details, or special instructions, please contact us promptly. While every effort will be made to accommodate changes, we cannot guarantee amendments if orders have already entered the preparation or delivery stage.

Refunds and Returns

We take pride in the quality of our fresh flower arrangements. If you are not satisfied with your flower delivery in North Ockendon due to damaged goods, incorrect products, or other justifiable reasons, please contact us within 24 hours of receipt. Photographic evidence may be required to support your claim.

Where a refund or replacement is warranted, we will make arrangements promptly. Refunds will only be made to the original payment method used for the order. Please note that flowers are perishable goods and returns are typically not required, but we reserve the right to request the return of any products for quality review.

Personal Messages and Customisation

Where offered, customers may submit a personal message or request special instructions to accompany their flower delivery. We reserve the right to edit or refuse any content considered abusive, inappropriate, or offensive.

Customer Responsibility

You are responsible for ensuring that all order details are correct, including recipient name, address, contact numbers, and delivery instructions. Florist North Ockendon shall not be liable for failed deliveries due to incorrect or incomplete information provided at the time of order.

Privacy and Data Protection

Your privacy is important to us. Data provided during the ordering process will be used solely for processing your flower delivery and for related communication. We do not sell or share your personal information with third parties except as necessary to fulfil your order or as required by law. For full details, please refer to our Privacy Policy.

Intellectual Property

All content, including images, text, and design, presented on the Florist North Ockendon website are the property of Florist North Ockendon or its licensors. The use, reproduction, or copying of any part of the website without prior written consent is strictly prohibited.

Liability

Florist North Ockendon will not be liable for any delay, failure, or non-performance of its obligations where such failure is due to circumstances beyond reasonable control, including but not limited to natural disasters, acts of war, strikes, traffic accidents, or severe weather conditions.

Except as expressly provided for in these Terms & Conditions, and to the extent permitted by law, our liability to you in connection with any order shall not exceed the total amount paid for that order. We do not accept liability for indirect or consequential losses, loss of enjoyment, or emotional distress resulting from a delayed or incorrect delivery, except where loss is caused by our negligence.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under law.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Both you and Florist North Ockendon agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

Florist North Ockendon reserves the right to update or amend these Terms & Conditions at any time and without prior notice. Revised Terms & Conditions will be posted on our website, and it is your responsibility to review them prior to placing each order. Continued use of our service after any changes constitutes acceptance of those updates.

Severance

If any provision (or part of a provision) of these Terms & Conditions is found by a court to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms & Conditions, and the validity and enforceability of the other provisions of these Terms & Conditions shall not be affected.

Entire Agreement

These Terms & Conditions and any document expressly referred to in them constitute the entire agreement between Florist North Ockendon and the customer in relation to your use of our online flower delivery service in North Ockendon and the surrounding areas and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, or if you require further assistance with your flower delivery order in North Ockendon, please refer to the customer support section on our website. We are committed to delivering high-quality service across North Ockendon and its surrounding areas.

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