How Florist North Ockendon Protects Customer Data

Florist North Ockendon Privacy Policy

Introduction

This Privacy Policy explains how Florist North Ockendon ("we", "our", or "us") collects, uses, stores, and safeguards your personal information when you place orders with us in North Ockendon and surrounding areas. Your privacy is our priority and we adhere to applicable data protection laws, most notably the General Data Protection Regulation (GDPR). This policy applies to all customers and users engaging with our services either via our website, in person, or through telephone orders.

What Data We Collect

To process your order and provide high-quality customer service, Florist North Ockendon may collect and process the following categories of personal data:

Identification Data: Name (first and last name), delivery recipient details, contact information (including postal address, telephone number).
Order Details: Nature and quantity of products ordered, delivery instructions, messages to recipients.
Payment Data: Payment confirmation numbers provided by payment service providers. We do not store full credit or debit card details.
Communication Data: Information you choose to provide via phone, in person, or through other correspondence relating to your order.
Technical Data: IP address, browser type and version, time zone setting, and similar device identifiers if using our website.

Purposes and Lawful Basis for Processing

Florist North Ockendon processes your personal data only where we have a lawful basis to do so, as required by GDPR:

Contractual Necessity: Most data is collected to fulfill an order or contract, including processing your purchase, arranging delivery, and providing customer service.
Legal Obligation: We may retain copies of orders and payments as required for tax or business accounting purposes in compliance with UK law.
Legitimate Interests: To improve and monitor the quality of our services, prevent fraud, and handle enquiries or complaints efficiently.
Consent: Should we wish to send you marketing communications or retain optional information, we will only do so where we obtain your explicit consent. You may withdraw your consent at any time.

How We Use Your Personal Data

Your personal data is used strictly for the following purposes:

Processing and delivering orders of flowers and related gifts
Contacting you about your order or to respond to your queries
Complying with legal and financial record-keeping obligations
Improving and securing our services, including our website
Promoting customer satisfaction and service quality (such as requesting feedback, with your permission)

Data Retention

We only retain your personal data as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying legal, accounting, or reporting requirements. Typically, we retain order and contact details for up to six years in line with statutory limitation periods for contracts. Data used for marketing purposes (where consent has been given) will be retained until you withdraw your consent or unsubscribe.

After the expiration of retention periods, your personal data will be securely deleted or anonymised.

Data Sharing and Processors

Florist North Ockendon may share your personal data with third-party service providers ("processors") who perform tasks on our behalf, such as payment processing, order delivery, and information technology services. We require all such service providers to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your data as necessary to fulfil their designated function and pursuant to our written instructions.

No personal data is sold or shared with unrelated third parties for their own marketing purposes. If we are required to disclose your data by law, regulation, or governmental request, we will comply with such legal obligations.

Your Rights Under GDPR

As a data subject within the United Kingdom and European Economic Area, you have several rights concerning your personal data:

Right to Access: You may request a copy of your personal data held by us.
Right to Rectification: You can request correction of any inaccurate or incomplete information.
Right to Erasure: You can request deletion of your data where there is no lawful reason for us to continue its processing.
Right to Restrict Processing: Under certain circumstances, you may request the restriction or suppression of your personal data.
Right to Data Portability: You may request your personal data be provided to you, or to another organisation, in a machine-readable format.
Right to Object: You can object to processing based on legitimate interests or direct marketing purposes.
Right to Withdraw Consent: Where you have given consent, you may withdraw your consent at any time.

To exercise any of these rights, or for questions regarding your personal data, you may write to us at our business address. For security, we may need to verify your identity before responding to any such requests.

International Data Transfers

We aim to store and process your data within the United Kingdom and European Economic Area. Should we use suppliers outside the EEA, we ensure adequate safeguarding measures in accordance with GDPR, such as Standard Contractual Clauses, to guarantee your personal data is afforded an equivalent level of protection.

Data Security

We implement appropriate security measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal data. These include physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Policy Application and Updates

This Privacy Policy applies to all customers and users placing orders from North Ockendon and its surrounding districts with Florist North Ockendon. We may occasionally update this policy to reflect changes in law or our practices. Please refer to this page for the most current version; significant changes will be communicated where appropriate.

Contact and Complaints

If you have any concerns regarding our data protection practices or how your personal data is handled, please contact us at our business address. If you believe your data rights have been violated, you are entitled to lodge a complaint with the UK Information Commissioner's Office (ICO).

Thank you for choosing Florist North Ockendon. Your privacy and trust are of utmost importance to us.